Service network design is critical to the profitability of express shipment carriers. In this paper, we consider the problem of designing the integrated service network for premium and deferred express shipment delivery. Related existing models adapted to this problem are intractable for realistic problem instances, requiring excessive computer memory and solution times. We extend existing mode...

due to the importance of physical distribution service quality (pdsq) in logisticsystems, the purpose of this paper is to design a practical scale for measuring theconstruct through the perspectives of iranian convenience store retailers. a mixedmethodapproach was employed for the study; in- depth interviews were first carriedout with 16 iranian experienced retailers who actively had worked in ...

E-service involves the delivery of service through information technology based service delivery channels such as the Internet. Many e-services are distinguished by the active and significant participation of customers in real-time service design and delivery, a phenomenon referred to as service co-production. Because e-service often involves higher levels of service co-production than in tradi...

BACKGROUND Patient's satisfaction with medical service delivery/assessment of medical service/trust in health delivery system may have significant influence on patient's life satisfaction in China's health delivery system/in various kinds of hospitals.The aim of this study was to test whether and to what extent patient's satisfaction with medical service delivery/patient's assessments of variou...