Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive advantage. On the other hand, service quality offered to some consumers could decline if utilities foc...

The growth of service industry is closely related to the economic development. Valuable service can strengthen the competitiveness of the enterprises and improve the quality of live. Recently the manufacturing industries start to embrace the service concept by integrating intangible service with the tangible products. On the other hand, to increase service quality and customers’ satisfaction, s...