-------------------------------------------------------------------------------------------------------------Research studies pertaining to the assessment of patient satisfaction have been voluminous, depicting areas of hospital services improvement. Many of them are customized for certain types of hospitals as they are varied in nature, ownership, specialty and so on. However, SERVQUAL approac...

the aim of this study is quantity determining and evaluating of the quality position of teaching and learningprocess. so, the artificial neural networks were used for modeling nonlinear relationships to inspect and evaluate different models of service quality evaluation. the statistical population include 1070 peoples, which were master and phd students of faculty of agriculture of ferdowsiuniv...

due to the importance of “service quality and customerssatisfaction” subject, this study seeks to investigate and prioritize thefactors which are effective on service quality and customers satisfactionusing grey relational analysis (gra) method. in the case of statisticalpopulations with large sizes, none of the other methods can competewith gra from the viewpoint of calculation accuracy. the s...

Background: This study aimed to explore service quality in Iranian hospitals by a systematic review and meta-analysis of the existing literature.    Methods: The literature search in the international (PubMed, Scopus, and the ISI) and Iranian (SID, Iranmedex, and Magiran) scientific databases was conducted to identify studies (published in English and Persian) used the service qualit...

This study aims to compare customer perceptions about service quality of real estate brokerage firms in Thailand and Taiwan by using Parasuraman’s SERVQUAL scale. The results indicated that: (1) all five dimensions of SERVQUAL scale have significant impacts on consumer perception in both countries; (2) the five dimensions’ weight ranking order is not the same in both countries; and (3) There wa...

This paper describes an ongoing study into the quality of service provided by the Irish Revenue Commisioners’ on-line tax filing and collection system. The Irish Revenue On-Line Service (ROS) site has won several awards. In this study, a version of the widely used SERVQUAL measuring instrument, adapted for use with on-line services, has been modified for the specific case of ROS. The theory beh...