OBJECTIVE To examine the key themes of positive and negative feedback in patients' online feedback on NHS (National Health Service) services in England and to understand the specific issues within these themes and how they drive positive and negative evaluation. DESIGN Computer-assisted quantitative and qualitative studies of 228 113 comments (28 971 142 words) of online feedback posted to th...

OBJECTIVE To identify key stressors for emergency department (ED) staff, investigate positive and negative behaviours associated with working under pressure and consider interventions that may improve how the ED team functions. METHODS This was a qualitative study involving semistructured interviews. Data were collected from staff working in the ED of a London teaching hospital. A purposive s...

The purpose of this study was to examine the similarities and differences in what students and instructors perceive to be the importance, and instructor use of, representative effective clinical teaching skills noted in the literature. Teaching staff members (n = 74) and students (n = 96) in three successive quarters in a required clerkship in paediatrics completed parallel forms of a clinical ...

This paper deals with an extension of the classical Resource Constrained Project Scheduling Problem (RCPSP). We present a new type of resource constraints in which staff members are involved. On the one hand, we focus on staff members, each of them having several skills, i.e, is able to perform more than one kind of activity. On the other hand, an activity has specific skill requirements that m...

INTRODUCTION Capacity building approaches are useful in large-scale community-based health promotion interventions. However, models to guide and evaluate capacity building among social service agency staff in community settings are rare in the literature. This paper describes the development and evaluation of a 1-day (7 h) train-the-trainer (TTT) workshop for the "Enhancing Family Well-Being Pr...

BACKGROUND AND AIM Ability to communicate correctly has been one of the life's basic social skills and its significance in human life is to some extent that some of the experts attribute the human growth foundation owners of the leading personal injuries and progress to human relationship. Purpose of this study was to evaluate the interpersonal communication skills among the health care centers...