As higher education courses are increasingly expected to have an online presence, academic staff are faced not only with workload challenges but also with changes to the type of work in which they are involved and consequently the skills, dispositions and support that is required. Within the Faculty of Education at Queensland University of Technology, several mini-cases relating to microinnovat...

Tacit knowledge is embedded in people’s experiences, expertise, know-how, skills, techniques, insights, judgments, actions or behaviors. This knowledge is a source of innovation that can provide dynamic responses to context specific problems. Effective exploitation and management of tacit knowledge is critical, but the subject of tacit knowledge in general and the process of its externalization...

In business enterprises, especially the manufacturing industry, various problem situations may occur during the production process. A situation denotes an evaluation point to determine the status of a production process. A problem may occur if there is a discrepancy between the actual situation and the desired one. Thus, a problem-solving process is often initiated to achieve the desired situat...

The motivation for this paper is driven by the fact that studies on knowledge management tend to be approached in a very generalised, or even, categorised way. The paper outlines the need to understand how knowledge and computers have met before in both research and practice. What lessons might be learned from these previous studies? What is the prevalent understanding of computer supported kno...

An obvious, but critical, ingredient of user-centered design of software applications is for designers to gain a thorough understanding of potential users’ work (including its surrounding context) which an intended application will support. This involves observing potential users and interviewing them about their work. The goal is to produce a descriptive model of current work practice that can...

This paper reports on a specific food and agribusiness industry project, employing new technological capabilities to better transfer expert knowledge. Knowledge transfer and technical support are key components of this project. VisIT, which stands for Visualization of Information Tool, is a powerful organizational tool, which provides an Internet-based graphical learning environment. As a means...

Informational cities are prototypical cities of the knowledge society. If they are informational world cities, they are new centers of power. According to Manuel Castells (1989), in those cities space of flows (flows of money, power, and information) tend to override space of places. Information and communication technology infrastructures, cognitive infrastructures (as groundwork of knowledge ...

IT help Desk has been incorporated in many organizations to provide technical support for their employees and/or customers. In this paper, an IT help desk troubleshooter expert system has been developed based on the knowledge that has been captured from the network engineer (i.e. the expert) from Al Khawarizmi International College-UAE. Three main problems have been taken in consideration in bu...

In this paper, we propose a fundamental idea of a new CAD architecture to facilitate design knowledge management. This architecture is useful to develop an advanced design support system that encourages a designer to externalize his/her knowledge during a design process and facilitates sharing and reuse of such externalized design knowledge in later stages. We also describe an implementation of...