Over the last few decades, TQM has gained substantial institutional value and has become the accepted way of performing and managing activities in organisations. Underpinning the principles of TQM philosophy, various quality awards / business excellence models have been established. A large number of studies exist which confirm the positive correlation of TQM with organisational excellence. The...

In the current volatile and demanding business environment, managers are so eager to demonstrate that their organizations are excellent which can mainly be achieved through continuous performance improvement. The most applicable and suitable tools that by the assessment of organizations shows how successful they are in the organizational excellence path is European Foundation for Quality Manage...

introduction: european foundation for quality management has designed the efqm model to determine the rate of organization development and excellence and construct ways to achieve organizational excellence. this model is used to compare the current situation of each organization with an ideal organization. the aim of this study was to determine the performance self-assessment scores in selected...

Ever since Confederations of Indian Industries (CII) has launched CII-EXIM Bank Business Excellence Award, adapted from EFQM Model, many organizations are challenging this award every year. Some organizations are also practicing Six sigma along with the Business excellence model. Six sigma approach has got many features that support Excellence model criteria. In fact, if both are harnessed toge...

The UK construction industry at its best is excellent. Nonetheless there is a deep concern that the industry as a whole is underachieving. Problems such as low and unreliable profitability, a lack of research and development, a shortage of skills, usage of tender price evaluations, and a fragmented industry structure, are widely recognised by the industry. These problems must be tackled in orde...

The main purpose of this study is to investigate the impacts intellectual capital (IC) on firm’s performance. Using a sample 336 Czech firms, including 20 certified firms from European Foundation for Quality Management (EFQM) Excellence Model 2015 2019, current employed pooled regression test hypotheses. dummy variable and interaction terms are used relationship between components IC EFQM with ...

The UK construction industry at its best is excellent. Nonetheless there is a deep concern that the industry as a whole is underachieving. Problems such as low and unreliable profitability, a lack of research and development, a shortage of skills, usage of tender price evaluations, and a fragmented industry structure, are widely recognised by the industry. These problems must be tackled in orde...

OBJECTIVE To evaluate a treatment process redesign programme implementing evidence-based treatment as part of a total quality management in a Dutch addiction treatment centre. METHOD Quality management was monitored over a period of more than 10 years in an addiction treatment centre with 550 professionals. Changes are evaluated, comparing the scores on the nine criteria of the European Found...