It is often argued that Total Quality Management (TQM) should be tailored to an organisation’s needs (Robin and Dennis, 1995). This view has also been supported by the work of a number of quality practitioners who argue that TQM needs to take account of the different technology histories and backgrounds of organisations. Other differences include different markets that are served with different...

Background: Recent trends have led many organizations to use a strategic planning for designing and implementing total quality management (TQM) as a fundamental necessity. This study aims to investigate the role of TQM in the quality maturity of hospitals from the employees’ point of view. Methods: A cross-sectional study was conducted among senior managers and officials of   three Zanjan Univ...

Introduction An increasing focus on quality in the world of business is no longer an option but an absolute requirement in the face of growing competition (Wilkinson et al 1991). Founded over two decades ago by Deming and Juran, the Total Quality Management (TQM) movement has quickly become the most popular program for improving quality. Some say that TQM provides a unique historical approach t...

In the early1980s when total quality management (TQM) was first introduced in companies as the way to achieve organizational success/excellence, it did not receive an immediate support and universal acceptance. Gradually the benefits of quality and quality management programs became evident and controversies disappeared. Twenty years later, organizations are facing precisely the same dilemma wi...

Total Quality Management (TQM) has become, according to one source, 'as pervasive a part of business thinking as quarterly financial results,' and yet TQM's role as a strategic resource remains virtually unexamined in strategic management research. Drawing on the resource approach and other theoretical perspectives, this article examines TQM as a potential source of sustainable competitive adva...

Total quality management (TQM) is an integrated management approach that aim to continuously improve the performance of products, processes, and services to achieve and surpass customer’s expectations. This paper investigates Critical success factor for TQM Implementation in Indian airline industry in order to improve the performance and identify the main impediments of implementing TQM success...

PURPOSE Despite the potential benefits of total quality management (TQM), many healthcare organisations encountered difficulties in its implementation. The purpose of this paper is to explore the barriers to successful implementation of TQM in healthcare organisations of Iran. DESIGN/METHODOLOGY/APPROACH This study involved a mixed research design. In-depth interviews were conducted with TQM ...