Performance management as a steering instrument is slowly gaining momentum in nonprofit organizations. Taking the mixed experience with performance management in the public and non-profit sector into account, the article looks into the potential of trust as a soft factor which could lead to more effective performance management in the non-profit sector. As discussed, trust per se, is for variou...

I t has become increasingly clear that interorganizational trust is an important factor affecting the actions and performance of organizations engaged in dyadic and network relationships such as strategic alliances. Scholars from a number of disciplines—from strategic management and organization theory to economics and marketing— have conceptually and empirically addressed the role that interor...

IT outsourcing is a hot topic in today’s demanding environment. Many organizations start to outsource information technology in order to achieve benefits such as cost reduction, improve quality of service, and focus on the core competence. However, IT outsourcing projects are not an easy task to manage and many projects fail even though there exists a lot of research within the area. In order t...

The importance of trust for IT adoption and diffusion has been shown in numerous studies throughout the IS discipline. Even though researchers agree that trust is not only relevant for one-time interactions, but develops gradually during an interaction and needs to be maintained, most studies rely on research designs that only capture a particular snapshot of this development. We aim to close t...

This document lists relevant literature for the DSTC Spectrum project on Trust Management in Open Computer Networks. 1 The Concept of Trust

Despite the hype associated with m-commerce and the massive revenue predictions by research companies, current adoption figures by consumers seem to demonstrate a lack of enthusiasm for more advanced services. A key reason cited in the literature is a lack of trust. M-commerce transactions are often characterised by complex technology, anonymous vendors, lack of transparency and convoluted inte...

Drawing on the existing theoretical literature, a conceptual model of trust is developed. The model suggests that trust in technology, institutional trust, and social trust are three dimensions of the overarching trust construct that should be considered in models of technology acceptance. The preliminary empirical evidence suggests that institutional trust and social trust are important factor...

We investigate how public administrations can influence citizens’ continued usage of public e-services and focus on the role of different trust elements. We review prior literature and derive a model of trust transfer and continued usage. Our results show that trust in the public e-service mediates the influence of both trust in the public administration and trust in the Internet on continuance...

This paper proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust int...

This article proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust i...