Firms in multiple industries collect customer satisfaction data to measure service performance. Increasingly, however, many firms are now able to collect objective service performance data as well. This raises the question of whether measuring customer satisfaction is valuable to firms when objective service performance data are available. The authors answer this question via the use of unique ...

This paper examines how residential rental property ownership characteristics affect crime. It examines the incidence and frequency of disturbances, assaults, and drug possession and distribution using police incident report data for privately owned rental properties. Results show that a small percentage of rental properties generate incident reports. Count model regressions indicate that the d...

Business models like product-service systems (PSSs) often recognise different sustainability goals and are seen as solutions for the impacts of consumption fast fashion, but there is a lack evidence supporting environmental claims such business clothing. The research aimed to understand if rental clothing PSSs have benefits purported by quantifying formal dresses in life-cycle assessment (LCA) ...

A common practice among large retailers is the low-price guarantee, rebating consumers if they find an identical product cheaper elsewhere. This provides consumers with some level of comfort in their purchase decision. A similar low-price guarantee is provided by numerous service industries that allow reservation of capacity, yet do not penalize the consumer for failure to keep that reservation...

Housing policy in Australia, at both the national and State level, is heavily reliant on the private rental sector to provide housing for low-income consumers. At the same time, there is evidence of significant market failure in the rental sector concerning access to and the supply of lower cost housing. Under a structures of housing provision framework, the institutional and structural process...

because of the need to develop specific measurement scales for different services industries, this study aimed to empirically develop a reliable and valid model specifically for measuring mobile telecommunication service quality. a multidimensional measurement model (ms-qual) has been proposed based on an extensive literature review and then, to assess the model validity, convergent and discrim...

Informal land markets, particularly land rental markets, are emerging rapidly in many parts of subSaharan Africa (SSA). Land rental markets have the potential to contribute to structural transformation if, for example, such markets facilitate the transfer of land from less productive to more productive farming households. Although there is a growing literature on the determinants of smallholder...