This paper addresses what kind of system allows the victim of a trust breakdown to fairly assess an unintentional offender who is also a benevolent member. Two systems were compared: a system that displayed the offender’s unblemished reputation score as obtained in previous interactions with other members, and a system that also had a communication channel which displayed the offender’s express...

The purpose of this study was to compare apology strategies used by Iranian EFL learner students and native English speaking students (NSS) in formal and informal situations. The aim was further to investigate gender differentiation among participants. For this purpose, data were elicited from 40 Iranian (16 males and 24 females) and 40 native English speaking students (20 males and 20 females)...

GQM+Strategies is an approach that aligns the business goals at each level of an organization to strategies to achieve overall business goals and assesses the achievement of such goals. Strategies are extracted from business goals based on rationales (contexts and assumptions). Using the proposed approach, which refines the GQM+Strategies model by extracting rationales based on the analysis of ...

Title of thesis: WHEN APOLOGIES WORK: THE BENEFITS OF MATCHING APOLOGY CONTENT TO VICTIMS AND CONTEXT Ryan Fehr, Master of Arts, 2007 Thesis Directed by: Dr. Michele Gelfand Department of Psychology Research shows that apologies are useful social tools. They help people to resolve conflict, reduce feelings of aggression, and foster forgiveness. Yet common sense tells us that all apologies are n...

Alice is a moral responsibility abolitionist. She firmly believes that no one (including herselO is ever morally responsible, that rewards and punishments can never be justified on the basis of just deserts, and that blaming people for vicious character traits and vile acts is never morally justified. One day, Barbara, Alice's dearest friend, confides to Alice a special secret: a secret Barbara...

The purpose of this article was to analyze the concept development of apology in the context of errors in health care, the administrative response, policy and format/process of the subsequent apology. Using pragmatic utility and a systematic review of the literature, 29 articles and one book provided attributes involved in apologizing. Analytic questions were developed to guide the data synthes...

When a healthcare professional commits an error that results in an adverse patient outcome, it is increasingly considered appropriate that an apology should be made to the harmed person. 2 Such an apology benefits both the health professional and the patient, and serves to address the considerable emotional burden that accompanies this wrenching aspect of practice (see page 249). The process of...