Business growth includes an increase in the number of turnover and employees, which means if business grows, its sales also increase. Efforts for SMEs to develop, competitiveness needs be developed. Several factors can affect SMEs, so are required innovate models, trust, commitment customers order remain competitive with competitors out there. Due increasingly diverse consumers, people must off...

Electronic Business (e-Business) is revolutionizing the way of communication between internal and external stakeholders in an organization. E-business can lead to competitive advantage and at the same time, increase profitability. There are several factors resulting on the success of e-business. One of the most important factors is trust. Acquiring customers’ trust depends on many things that a...

This paper discusses the attitude of both e-businesses and ecustomers or perspective e-partners towards the risks which are born by using the Internet as the communication channel. The risks are highly correlated and shape the trust of an e-customer towards an e-business. Starting from the organization's attitude towards risks, a number of criteria that influence the customer's trust are presen...

The review of the literature reveals various relationships between the constructs of social identity, customer trust, and customer loyalty. Such results lead to questioning the nature of the conceptual structure that would include these constructs as well as their interrelationships in a structural model. From this perspective, the purpose of this study is to evaluate the mediating role of cust...

This study aims to examine factors influencing customer satisfaction and trust towards vendors on the mobile Internet. Data were analysed among 200 respondents who completed the questionnaire by employing multiple regression analysis. Results revealed that customer satisfaction towards the vendor was significantly influenced by ease-of-use, responsiveness, and brand image. Meanwhile, customer t...

Electronic Business (e-Business) is revolutionizing the way of communication between internal and external stakeholders in an organization. E-business can lead to competitive advantage and at the same time, increase profitability. There are several factors resulting on the success of e-business. One of the most important factors is trust. Acquiring customers’ trust depends on many things that a...

In any business to customer (B2C) or business to business (B2B) type of environment, a customer is the ultimate goal and objective. More often than not, it can be quite an issue. This perhaps due to the fact that organizations sometimes do not really understand of what actually goes on in a customer’s mind. As such, this predicament has provided as a challenge task to most business conglomerate...

this study investigates the factors affecting the brand loyalty of the customers of auto-mobile industry in region of pakistan with the use of ecsi model. a well-organized structured questionnaire was distributed among the customers of auto-mobile industry. the questionnaire was based on 5 point likert-type scale. results show that the customer expectations have a direct positive impact on perc...

background: understanding customers has become an urgent topic for increasing competitiveness. the purpopse of  the study was to develop a qualitative dynamic attribute value model which provides insight into the customers' value for healthcare institute managers by conducting the initial open-ended questionnaire survey to select participants purposefully. methods: a total number of 427 questio...

308  Abstract— Trust is a major factor for the success of any business. The need for trust is no longer an option but a necessity when it comes to e-business environment since there are no direct person to person interactions. One way to evaluate the trustworthiness of a vendor is through feedbacks. As each customer interacting in an e-business environment has different perceptions and choice,...