During the past 25 years, research in the field of business process management as well as the practical adoption of corresponding methods and tools have made substantial progress. In particular, this development was driven by the insight that well-managed business processes enable organizations to better serve their stakeholders, save costs and, ultimately, realize competitive advantage. It is ...

This paper presents a flow-based methodology for capturing processes specified in business process modeling. The proposed methodology is demonstrated through re-modeling of an IBM Blueworks case study. While the Blueworks approach offers a well-proven tool in the field, this should not discourage workers from exploring other ways of thinking about effectively capturing processes. The diagrammat...

Business Process Management Systems are a rich source of events that document the execution of processes and activities within these systems. Business Process Analytics is the family of methods and tools that can be applied to these event streams in order to support decision-making in organizations. The analysis of process events can focus on the behavior of completed processes, evaluate curren...

Business process monitoring provides well established means to track the history and state of business processes and to evaluate their performance. However, common techniques and systems lack support of monitoring processes and their interactions with partners, particularly if such processes are not automated or only few events can be detected, rather than a complete log. In this paper, we pres...

We present a business process performance evaluation approach based on a hierarchy of interacting analytical performance models from semanticoriented key performance indicator model through to the resource allocation optimisation model. Discussion of the human-centric process performance evaluation supported by the state-of-the-art presentation provides the motivation for our research work. Pre...

In recent years, Business Process Management has gained maturity in private and public organizations. Organization own large process collections. Organizing, analyzing, and managing them becomes more complex. In the course of this development, research on Business Process Architectures has gotten more attention over the last decade. A Business Process Architecture describes the relationships be...

One of the most valuable assets of an organization is its organizational data. The analysis and mining of this potential hidden treasure can lead to much added-value for the organization. Process mining is an emerging area that can be useful in helping organizations understand the status quo, check for compliance and plan for improving their processes. The aim of process mining is to extract kn...

Recently, gamification – the augmentation of work with game elements – attracted tremendous interest and has become one of the most important trends in digital business strategy1. In this paper, the authors elaborate on the opportunities to gamify operative business process management, in particular process enactment, and show various ways to engage process participants in their daily work, sup...

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business process improvement to a change in leadership. One hundred and eight respondents (32.2 percent) also pointed to planning as an important factor. Planning is included in the leadership group as it is most often a leadership initiative. Garland Elmore, associate vice president for teaching and learning information technology and dean of information technology at Indiana University, descr...