Anecdotal evidence strongly suggests that enterprise resource planning (ERP) systems have unintuitive user interfaces that hinder usability, frustrate users, and ultimately interfere with their successful adoption and utilization in organizations. Despite the huge costs associated with poorly implemented systems, ERP usability has received little attention from the research community. It is our...

The provision of quality laboratory services for patient care to improve healthcare outcomes is at the centre of the work of the International Federation of Clinical Chemistry and Laboratory Medicine (IFCC). However the day to day work of laboratory medicine practitioners largely does not involve direct contact with patients. The IFCC Executive Board has therefore included in its strategic plan...