This study aims for know the influence of e-service quality and complaint handling BSI Mobile banking on satisfaction office customers Asia Afrika branch, Bandung. Type research conducted is associative causal. at Bank branch which located JL. No. 107, City Data used in this primary data collected through questionnaire. The sample are 30 Africa. Deep analysis techniques multiple linear regressi...

Background: Injury to the infrapatellar branch of the saphenous nerve (IPBSN) is common after arthroscopic ACLreconstruction with hamstring tendon autograft, as reported in up to 88% of the cases. Due to close relationshipbetween the IPBSN with pes anserine tendons insertion skin incision may sever IPBSN while harvesting gracillis andsemitendinous tendons. As the IPBSN course at the anterior of...

In the last decades, pedagogical studies and policies in western countries have proposed parental involvement education as formula for maximizing students’ success increasing social equality. building of family-school partnership, a crucial role is commonly attributed to parent-assisted homework. Therefore, homework has increased model “involved” “pedagogically competent” parent become common. ...

factors influencing price fairness and its impact on consumer behavior is one of the most important topics in pricing which can have significant impact on consumers in their attitude toward the organization. in this paper, the impact of price fairness on loyalty, willingness to pay and complain and revenge intention of customers in internet access services industry has been tested. the data hav...

To determine the risk factors associated with complain of low back pain. A cross sectional study was done from June 2004 until August 2005. Seven hundred and sixty commercial vehicle drivers from 11 bus companies in central, northern and eastern regions in Malaysia participated in this study. Modified Nordic questionnaire was used to determine the prevalence of low back pain; Maestro human vibr...

Service failures are common. Consequently, firms must be prepared to recover and learn from service failures. Yet, the majority of customers are still dissatisfied with the way firms resolve their complaints. This is quite remarkable for several reasons. First, successful service recovery can turn angry, frustrated customers into loyal customers. Second, it costs more to recruit a new customer ...