We study the welfare effects of an increase in firms’ information about consumer naivete in a simple reduced-form model in which competitive firms can introduce distortionary fees that naive consumers ignore when making purchase decisions. We establish that our model captures many markets—including those for credit, banking, hotels, gambling, and mobile phones—in which consumer naivete has been...

Consumer participation plays a more active role in corporate social responsibility (CSR) than ever before. However, framework describing how approaches generate cognitive and behavior responses consumers is still lacking. The purpose of this study to investigate the different effects among consumers’ (i.e., spending money versus time) on inspiring engage CSR. Additionally, we explore mechanisms...

Consumer participation in hospitals is increasingly being advocated for as a way to contribute to improving safety and quality. This article reports on the results of a study conducted to investigate if, and how, a range of consumers would prefer to be involved in improving the quality of hospital services. Face-to-face interviews were conducted with 100 users of a hospital, telephone interview...

Electricity was born at the dawn of the last century. Households were inundated with a ßood of new consumer durables. What was the impact of this consumer durable goods revolution? It is argued here that the consumer goods revolution was conducive to liberating women from the home. To analyze this hypothesis, a Beckerian model of household production is developed. Households must decide whether...

Online product recommendation agents (hereafter RAs) can provide important benefits to consumers. But whether consumers trust RAs and integrate an RA’s recommendations into their product choices has not yet been examined. Nor has there been research on whether different levels of consumer participation in using RAs lead to different levels of trust in the RA. Using an experimental design that c...