In line with the increased popularity of process modelling, a plethora of process modelling techniques has been proposed over time. Yet, only a few have been widely accepted by practitioner communities. This in turn leads to the question of the drivers of continued acceptance (continuance) of process modelling techniques. While researchers have extensively studied continuance and acceptance of ...

The use of professional social networking sites (SNSs) such as LinkedIn has increased rapidly. Retaining existing users, i.e. IS continuance, has become a paramount issue. We argue that current IS continuance literature offers limited value for practitioners such as professional SNS operators. IS continuance literature employs an aggregate view of confirmation, offering a very limited understan...

Electronic commerce researchers have retention of Consumers post-adoption continuance behavior attendees induce deep trust and service quality of online shopping behavior, thereby contributing to higher revenue and marketing strategy based on social exchange theory. This study provides additional information about the path from the service quality and trust to continuous usage. Also, this study...

Intelligibility of conversationally produced speech for normal hearing listeners was studied for three male and three female talkers. Four typical listening environments were used. These simulated a quiet living room, a classroom, and social events in two settings with different reverberation characteristics. For each talker, overall intelligibility and intelligibility for vowels, consonant voi...

While mobile shopping (m-shopping) is convenient in the age of mobile commerce, many people still discontinue their shopping using mobile devices even though they have the experience. Therefore, it is important for the m-shopping providers to understand the determinants of m-shopping continuance. This study extended Expectation-Confirmation Model (ECM) to examine the determinants of m-shopping ...

This paper proposes a model addressing the rebuilding of post-violation trust in B2C electronic commerce. The model uses expectation-confirmation theory and provides empirical verification for the factors affecting post-violation trust rebuilding and the association between them. The factors are perceived trustworthiness, confirmation by trust restoration, satisfaction and continuance trust int...

Instant Messaging (IM) has become one of the most popular applications for many Internet users. While prior research has primarily focused on IM initial adoption, continued usage (or continuance) has not drawn much attention. This research integrates media choice theories with motivation theory to explain IM continuance. It tests the proposed model using data collected from a sample of 207 Chin...

In this paper, we propose an explanatory model of the continuance intention to use social networking sites (SNS). Our aim is to extend the post adoptive model by incorporating Habit and Information Overload as antecedents to SNS continuance intention. A quantitative approach based on an online survey administered to 320 executive managers in France confirms the positive role of habit in generat...

As more and more organizations adopt a “mobile by default” approach to information systems and work design, studying mobile work as a post-adoption phenomenon is both important and timely. Using data collected from 238 Chinese mobile workers, this study develops and validates a model of mobile work continuance. Our findings suggest that the expectation-confirmation framework provides strong the...

Retaining users and facilitating their continuance usage are essential for mobile service providers to increase both revenues and profits. This research integrates the perspectives of network externality and switching costs to propose a model for investigating the continuance usage of mobile instant messaging services. Network externality arises from both direct and indirect sources and is conc...