− The monitoring of air pollution and air emissions has suffered a great evolution during last decade in Portugal. In relation with this evolution, the necessary metrological control for the measurement equipments increased substantially, as required from the European Norm EN ISO/IEC 17025 [1]. This work compares two alternative methodologies to calibrate equipments for monitoring air pollutant...

Customer Relationship Management (CRM) systems can help organizations manage customer interactions more effectively. Like many new technologies, CRM has been accompanied by vendor hype and stories of implementation failure. Work on critical success factors (CSFs) should encourage more appropriate implementation practice; however many CSF studies conclude with a list of factors but provide littl...

A marine certified reference material (CRM), IAEA-452, prepared with scallop (Pecten maximus) sample was recently produced by the International Atomic Energy Agency (IAEA) and certified for trace elements and methyl mercury (MeHg). The Scallop (Pecten maximus) sample is commonly found and consumed seafood and is also used as bio-indicators for trace metal contamination in marine pollution studi...

This paper describes the work carried out by PIN (University of Florence) and the MiBAC, in the framework of the ARIADNE project, for mapping the Italian archaeological documentation system to CIDOC-CRM. ARIADNE’s primary goal is the implementation of interoperability among archaeological data at a European level, by creating a technological infrastructure for archaeological data sharing and in...

Can firms be competitive in a market when improving quality is not technically feasible, cost inefficient, or when quality parity is easily matched? Prior work has suggested customer relationship management (CRM) as a tool for horizontal differentiation. However, this use of CRM fails to address the fundamental issue of leveraging CRM for quality disadvantage. Drawing upon behavioral economics,...

Acetaldehyde is regulated as a toxic substance in various fields, and the method for monitoring or analysis of acetaldehyde is important. However, handling is difficult because of the high reactivity and low boiling point of acetaldehyde. Therefore, a reference material for high purity acetaldehyde with high accuracy was not available. Although the measuring method of acetaldehyde as a reagent ...

The inherent quality of business processes increasingly plays a significant role in the economic success of an organization. More and more business processes are supported through IT processes. In this contribution, we present a new approach which allows the continuous quality improvement of IT processes by the interconnection of IT Infrastructure Library (ITIL) reference model and process mini...

Vast amount of multimedia especially in the cultural heritage domain needed a special data model to cater the need of both collection management and digital multimedia content. Multimedia database for cultural heritage application are currently active research activities, however limited research has been done in the local context. The intention of this research is to design a data model for mu...

The stability of Hg in an acrylonitrile-butadiene-styrene disk certified reference material (ABS disk CRM, NMIJ CRM 8116-a) during measurements by wavelength dispersion X-ray fluorescence (WD-XRF) analysis was evaluated in this study. The XRF intensities of Hg (L(α)) and Pb (L(α)) as well as the XRF intensity ratios of Hg (L(α))/Pb (L(α)) observed under different X-ray tube current conditions a...