In the retail banking context, convergence of technologies has given birth to different channels of distribution like Automatic Teller machines (ATM), internet banking, and mobile banking. This enables the customer to avail the banking services at any time and any where. These technological interfaces are known as self service technologies (SSTs). Customers availing banking services through the...

Contrary to common belief, reliability estimates of number-right multiple-choice tests are not inflated by speededness. Because examinees guess on questions when they run out of time, the responses to these questions show less consistency with the responses of other questions, and the reliability of the test will be decreased. The surprising implication is that adding questions to a multiple-ch...

background: the quality of care from the perspective of people with type 2 diabetes using a new model (cqmh) including three dimensions of quality in health care (technical, service and customer quality) was assessed. methods: a cross-sectional survey with a sample of 577 people with type 2 diabetes was conducted. measures were self-reported adherence to national guidelines for technical qualit...

Vendors that foster their customer relationships via internal sales agents can choose from a broad range of customer relationship management systems. Independent sales agencies on the other hand do not have such a choice. The results from two studies presented in this paper indicate that these sales agencies would benefit from mobile applications with end-to-end multi-vendor support. Especially...

Cross-selling is an old and valuable technique used by salespeople to increase order size and to transform single-product buyers into multi-product ones. More recently, cross-selling has evolved into a strategy for customer relationship management. This article starts with a discussion of the benefits and pitfalls of cross-selling as a strategy for customer development within the context of CRM...

Vol. XLVIII (August 2011), 683 –700 *Shibo Li is Associate Professor of Marketing, Kelley School of Business, Indiana University (e-mail: [email protected]). Baohong Sun is the Carnegie Bosch Professor of Marketing (e-mail: [email protected]), and Alan L. Montgomery is Associate Professor ([email protected]), Tepper School of Business, Carnegie Mellon University. The authors also thank thei...

in today’s quality- based competitive world, known as knowledge age, customer attraction is of ultimate importance. in respect to the slogan “customer is always right”, customer relation management is the core of an organizational strategy playing an important role in four aspects of customer identification, customer attraction, customer retaining, and customer satisfaction. commercial organiza...

Abstract Clinical case We describe a of 62–y–old man, affected by hypertension, insulin–dependent diabetes mellitus, advanced liver cirrhosis. After screeing, the patient was listed for transplantation. On September 2022, admitted to our Emergency Room due HF in class NYHA III. The transthoracic echocardiogram showed severe aortic regurgitation with mobile vegetations, largest which is more tha...