according to several reports, in spite of huge investment on customer relationship management (crm), risk of implementing such projects is high. one of failure factors is having no method to assess crm success comprehensively. nowadays, classic financial methods are common ways for assessing marketing and crm initiatives. but, the mentioned models are unsuitable to assess investments like crm t...

The current study aimed to investigate the contextual factors in formation and maintenance of process-oriented organization and the effect of the identified factors on strategy development of the organization. A questionnaire was designed to measure the research variables in which its validity and reliability was confirmed by factor analysis. The instrument was distributed among 183 managers, o...

This paper presents a novel dynamic programming approach for multi-objective planning of electrical distribution systems. In this planning, the optimal feeder routes and branch conductor sizes of a distribution system are determined by simultaneous optimization of cost and reliability. The multiple planning objectives are minimization of: (i) installation and operational cost, and (ii) interrup...

As companies increasingly customize their products, move towards smaller lot production and experiment with more flexible customer/supplier arrangements, they increasingly require the ability to respond quickly, accurately and competitively to customer requests for bids on new products and efficiently work out supplier/subcontractor arrangements for these new products. This in turn requires the...

the increasing rate of privatization in various sectors has made the engineering education centers to take a good look at the needs and interests of both students and the industry. this is considered to be a vital step in surviving in today’s very competitive environment. the non interactive traditional training method without considering students’ needs and using training methods inconsistent ...

a r t i c l e i n f o This paper draws from the mindfulness theory in examining the effects of service reliability (including reliable health information and care), pre-emptive conflict handling, and customer orientation on customer satisfaction and loyalty in healthcare service delivery in Malaysia. A survey of 423 consumers of healthcare services in Malaysia provides support for the theory. T...

Reliability is the most important factor of distribution system and this should be operated economically with low customer loads interruption. This because that gives supply to customers from transmission system. There are some power quality issues due failures components in Researchers going on assess reliability In system, evaluation an aspect complete electric planning operation. Due extreme...

This paper compiles the findings of an international study which primary objective was to investigate the relationships between Internet utilization in business-tobusiness relationships, collaborative efforts and their impact over supplier and customeroriented processes performance. It highlights the Internet as an important enhancer of collaboration in supply chains and addresses the effects o...