Knowing about people's opinions and viewpoints plays an essential role in decision-making processes involving regular customers to executive managers. Therefore, in the past decade, with the advent of Web 2.0, a new orientation of natural language processing science called opinion mining has been emerged. The main problem of exploring feature-level opinions is the complexity of feature extracti...

Recently, advanced functions for multimedia mapping systems are developed as a part of large scale customer information service in public companies such as electric power, water, gas supply, etc. In these customer service systems, note information is required to be managed in a paper-less manner. The non-standard, temporary annotational information which was conventionally recorded as a note on...

The purpose of the current research is evaluating performance of SAMA schools of 4th district of Islamic Azad University based on the organizational excellence model of European Foundation for Quality Management (EFQM) for quality management from viewpoints of staff and managers. The research is applied and has a descriptive-survey method. Using a stratified random sampling, 100 respondents wer...