Purpose: of this paper is to introduce the reader to the characteristics of PDCA tool and Six Sigma (DMAIC, DFSS) techniques and EFQM Excellence Model (RADAR matrix), which are possible to use for the continuous quality improvement of products, processes and services in organizations. Design/methodology/approach: We compared the main characteristics of the presented methodologies aiming to show...

Article history: Received 30 September 2014 Received in revised form 17 November 2014 Accepted 25 November 2014 Available online 13 December 2014

Este artigo tem como objetivo fundamentar e aplicar a metodologia DMAIC do Lean Six Sigma para reduzir o sobrepeso dos pacotes em uma linha de produção biscoitos. Como metodologia, foram realizados pesquisa bibliográfica um estudo caso através da aplicação orientado pela ferramenta DMAIC, com intuito desenvolver projeto busca diminuição variabilidade processo aumento seu nível sigma. Através ut...

Statistical process control is an excellent quality assurance tool to improve the quality of manufacture and ultimately scores on end-customer satisfaction. SPC uses process monitoring charts to record the key quality characteristics (KQCs) of the component in manufacture. This paper elaborates on one such KQC of the manufacturing of a connecting rod of an internal combustion engine. Here th...

Six Sigma methods and techniques are applied in business & IT projects for product (Goods and Services) & process design (Define, Measure, Analyze, Design and Verify or DMADV) and improvements (Define, Measure, Analyze, Improve and Control or DMAIC). Six sigma methodologies have been applied within the IT Service Management disciplines primarily for Service and Process Improvement and Optimizat...

Many industries have successfully implemented the define-measure-analyze-improve-control (DMAIC) method of Lean Six Sigma to improve their production activities. Value stream mapping (VSM) for Industry 4.0 allows us understand current state operations in order plan future improvements. In this study, we propose an improvement model based on DMAIC with VSM a truck cooler manufacturer picking wor...