The utility of a Web site from the user perspective is critical to success, and evidence suggests that an unrewarding initial experience will thwart further interaction with the site. Since the 1960’s, a commonly cited factor in the literature pertaining to system success has been user involvement in the systems development process. Among other things this is likely to lead to increased user sa...

Business to Business (B2B) e-commerce has become increasingly important in e-commerce. However there is little research on the definition and evaluation of user satisfaction with B2B website. Traditional scales, like User Information Satisfaction (UIS), End-User Computer Satisfaction (EUCS) and Customer Information Satisfaction (CIS) focus on the individual users of Information System (IS) and ...

With increased customer power, a way of doing successful and sustainable e-business is to understand users’ satisfaction, which drives e-business performance. At the same time, countries are applying liveability and benchmarking indices to make comparisons between cities. While there is no established framework or definition of liveability, a wide range of liveability measures such as political...

Within the e-government process, needs are identified and people try to come up with ideas for the public sector that will increase the effectiveness as well as lead to cost savings. Consequently, many new electronic services are being developed. As a result, Quality of Service (QoS) becomes an even more critical issue in the domain of electronic services. This paper starts by a general discuss...

This paper proposes a relationship between IS performance and organizational culture, based on an examination of research literature. In order to test the research model, survey data were collected from 315 respondents in 13 organizations. Since all these organizations were government agencies or departments, our findings are particularly relevant for e-governance environments. Our results indi...

Choiceboard technology is increasingly being offered in e-commerce environments. This technology allows customers to configure their products and services by choosing from a menu of attributes, components, delivery options, and prices. This paper examines, in the context of a choiceboard environment, the impact of system and information quality, and information presentation on information and d...

Cultural heritage is a main contributor to tourism development. These two activities heavily rely on the communication process for attracting visitors and to provide them with a satisfactory experience, which can be enhanced through effective heritage interpretation. This paper argues that there are opportunities for the application of e-Services in the delivery of heritage interpretation throu...

The fierce competition in E-commerce has forced the companies to focus on providing customer satisfaction and gain customer loyalty. Thus, measuring the parameters which drive customer satisfaction is very important for the long-term growth of the businesses. This research work makes an attempt to identify the factors which influence the loyalty and satisfaction of customers in organized E-comm...

E-commerce is an increasingly significant part of the global economy. Users of E-commerce Web sites often have high expectations for the quality of service, and if those expectations are not met, the next site is only a click away. A number of performance problems have been observed for E-commerce Web sites, and much work has gone into characterising the performance of Web servers and Internet ...

In a 50 people company we compared various performance metrics with social networking structure obtained by mining e-mail archives. We also calculated e-mail responsiveness and conducted an individual job satisfaction survey. We identified patterns of productive and less-productive e-mail usage. Results indicate that central network position reduces e-mail responsiveness, while this position in...