The present research study is aimed to evaluate the influential and general description of ease use (EoU), product quality (PQ), service (SQ) on users' satisfaction in SmartQ queuing providers. method quantitative with an explanatory paradigm. Three hypotheses are proposed. subjects used from survey were 45 respondents. eligible respondents ones who partners services. analysis presented current...

Purpose – This empirical study aims to understand the interrelationship among the key technology adoption factors including social influence, individual existing knowledge, and individual perceptions of technology (i.e. usefulness, ease of use, and enjoyment) and their effects on individual intention to use a free voluntary service. Design/methodology/approach – The survey method is employed to...

The purpose of this article is to provide insights into the effects of Internet Protocol Television (IPTV) service quality and reveal mediation effects in the process of forming the repurchase intention. This study incorporates additional theoretical construct, perceived enjoyment, to reflect IPTV characteristics usingextended technologyacceptancemodel (TAM). This studyempirically investigateda...

A considerable amount of large scale heat pumps working mainly with Rl2 but also partially with Rll4 has been installed in Germany in the past. -As considerable investments have been made, a conversion from Rl2 to Rl34a seems to be an important task. Due to this reason a research project has been started at the University of Hannover to evaluate the possibility of such a conversion. To achieve ...

There is a growing body of research into Mobile Information and Entertainment Services in recent years. This study explored the effect of mobile service quality and its compatibility to mobile technology on users’ perceived playfulness toward these services. Perceived Service Quality and Perceived Technology Compatibility were found to influence users’ Perceived Playfulness. Furthermore, Percei...

This paper aims at examining the sustainability of smartcard payment in retailing and consumer services. The analytical results of our survey data suggest that usefulness, ease of use, convenience, automatic addvalue service, security, reliability, and participation of popular service providers have considerable effects on continuous use of smartcard payment. The present work empirically identi...

Purpose – The paper aims to examine ways to reduce privacy risk and its effects so that adoption of e-services can be enhanced. Design/methodology/approach – Consumers that form a viable target market for an e-service are presented with the task of experiencing the e-service and expressing their attitudes and intentions toward it. Structural equation modeling is used to analyze the responses. F...