introduction: human resources information management as one of the valuable and modern achievement is the biggest challenge that managers are faced with and there is a deep believe on application and practical execution of modern managerial approaches in human resource area such as european foundation for quality management (efqm) model can cause performance improvement and organizational effic...

nowadays organizations seriously search for their overall improvements with the aim of achieving to the organizational excellence. organizations can’t manage their programs efficiently without using comprehensive model due to examine and reform their programs. because of these needs and problems, in this thesis we are analyzing the performance management system at the department of the assessme...

In the current volatile and demanding business environment, managers are so eager to demonstrate that their organizations are excellent which can mainly be achieved through continuous performance improvement. The most applicable and suitable tools that by the assessment of organizations shows how successful they are in the organizational excellence path is European Foundation for Quality Manage...

PURPOSE Health care organizations have to improve their performance for multiple stakeholders and organize integrated care. To facilitate this, various integrated quality management models can be used. This article reviews the literature on the Malcolm Baldrige Quality Award (MBQA) criteria, the European Foundation Quality Management (EFQM) Excellence model (Excellence award models) and the Chr...

This paper reports the development of a multiple attribute decision making (MADM) modelling framework and methodology for application to the scoring process against the criteria of the European Foundation for Quality Management (EFQM) Model for Excellence. The MADM model is based on the evidential reasoning approach with the focus of the initial development and application on the people managem...

Abstract This study aims to analyse the relationships among EFQM model, knowledge management (KM) process and corresponding results. It also seeks predictive power of phases KM with regard organisational The sample under is composed 113 Spanish organisations that feature some kind Excellence Recognition System granted by European Foundation for Quality Management (EFQM). paper uses partial leas...

The main purpose of the present study is to assess a hospital's Performance assessment with regard to EFQM model and then determining the relationship between nine criteria and Organizational model of excellence with hospital's Performance. The research method was Survey –Correlation and the selected sample included all managers and 203 employees were selected. To collect data a standard questi...