Empirical research of consumer online shopping behavior has generally established that risk associated with online shopping is an important factor when consumers consider whether to shop online or in a brick-and-mortar store. Literature also indicates the importance of information search and product evaluation in consumer purchasing decisions. Building on these results, this paper develops an e...

China’s C2C electronic market has been growing very rapidly. The largest Chinese online auction company, Eachnet, was purchased by eBay but faced tough competition from another Chinese company, Taobao. Taobao’s market share is now twice as large as eBay’s. Why has eBay quickly lost its market share to newly-launched Taobao? This paper developed and tested a theoretical model that explains the e...

One of the most exciting aspects of electronic shopping environments (such as online stores) is that they allow firms to create personalized customer interfaces. That is, user interfaces of commercial web sites can be designed to be adaptive to the specific interests, needs, and preferences of individual shoppers at particular points in time. In principle, such personalization can yield a uniqu...

We propose an agent-based grocery shopping system, which automates grocery shopping process. Agents gather grocery information from several store server agents and compare it with user’s preferences of groceries and stores. The agents could adapt to user’s up-to-date preferences by learning from his/her evaluation of previous shopping results. The proposed agent-based grocery shopping system is...

Building trust is very important because fraud has been on rise in online electronic markets. Trust allows participant in online electronic markets to overcome perceptions of risk and uncertainty and make a deal. This paper proposes a design of a mechanism of building trust in online electronic markets. The interesting aspects of this mechanism is that it not only improves reputation rating mea...

Although online shopping has increased exponentially in recent years, very little is known about the difference in male and female perceptions of this experience. This investigation is focused on examining how perceptions between the genders differ concerning transaction security, website design elements, and how the experience of online shopping results in perceptions of website trust, website...

The growth of Internet shopping motivates a better understanding of how e-loyalty is built online between businesses and consumers. In this study website design and culture are advanced as important to website trust, website satisfaction, and e-loyalty in online business relationships. Based on data collected in Canada, the U.S., Germany and Japan, the research considers (1) examining within cu...

The use of ICTs by developing countries is seen as a way in which these countries can achieve their development objectives. E-Commerce is seen to provide firms in developing countries, especially SMEs, with potential benefits. However, realizing such benefits is subject to overcoming obstacles that can face some organizations venturing into online business. This paper investigates the case of a...

Much of the empirical information on E-Commerce activity is based on the U.S. and other developed nations. This study extends our knowledge by conducting a comparative investigation of B2C Internet shopping in the U.S. and Thailand. A unique feature of the study is the examination of Internet shopping in relation to conventional instore shopping. Data was collected from both countries and stati...

The Logistics industry is undergoing radical transformation as retail organisations focus on core competencies, outsource many of their logistics operations and explore online channels. Ongoing research into this transformation process has identified a new breed of “e-fulfilment” providers with a specific set of capabilities. These capabilities can be described using a staged e-business transfo...