Common to Grid services, Web Services, software agents and software components is that they are independently built and provide services aimed for composition. A key issue is whether or not the services in a composite system can interact with each other “sensibly” and as orchestrated by the enclosing composition. In this paper, we introduce an approach where we can specify individual services’ ...

This paper presents a metamodel that addresses service system design and innovation by traversing and integrating three essential layers, service activities, service systems, and value constellations. The metamodel's approach to service systems as service-inoperation is an alternative to another currently used approach that views service systems as systems of economic exchange. The metamodel ad...

Although client satisfaction surveys can assess client satisfaction with IT service quality, they cannot easily be used to pinpoint how internal IT behaviors influence client satisfaction and prescribe solutions. This research fills the gap by introducing a concept— IT Service Climate—and a validated ten-item instrument that significantly explained client ratings of IT service quality. We recom...

Abstract Evidence demonstrating the essential role of human service nonprofits in restoring justice to communities has led an increased need understanding how these view their delivery relation state a restorative context. Despite increase funding dedicated programs and collaborations between states nonprofits, few studies have explored perceptions collaborative roles state-led initiatives. Thi...

This paper presents a programmable context-aware voice (CAV) service, which enables VoIP services to cope in crisis situations. To prevent the upsurge in traffic normally associated with a crisis from degrading the quality of service for privileged users like emergency workers, the CAV service prevents nonprivileged users from accessing the network during a crisis. This service is built upon th...

introduction: patients are recently more aware and conscious. this is because of the belief that a high level of quality can translate into patient satisfaction. this is critical for healthcare providers as they deal with life. this recognition by both the service provider and service receivers made the government to establish units of service commission (servicom) in each of the governmental a...

background : despite its inevitable significance, the effect of in-service english education on medical professionals has rarely been studied longitudinally. the reason can be issues such as physicians’ heavy workload, commuting problems, inappropriate class times, and inexperienced teaching staff. methods : a needs assessment worksheet was administered   to faculty members of shahid beheshti u...