This work provides a comprehensive customer-focused evaluation framework that businesses can use to assess their electronic customer relationship management (eCRM) readiness. The framework is intended to provide a big picture of the overall composition of e-CRM, to facilitate gap analysis, and to support a monitoring and feedback process. Knowledge management, trust, and technology are identifi...

The objective of this research is to provide organizations with a process that can guide projects in adopting more agile software development approaches. The result of this research is a process framework consisting of various components that work together to provide a roadmap and guide for organizations wishing to adopt agile practices during project development. Figure 1 illustrates the stage...

Strategies are systematic and long-term approaches to problems. Federal, state, and local governments are investing in the development of strategies to further their e-government goals. These strategies are based on their knowledge of the field and the relevant resources available to them. Governments are communicating these strategies to practitioners through the use of practical guides. The g...

Simulation is one of the most powerful tools we have for evaluating the performance of Opportunistic Networks. In this survey, we focus on available tools and models, compare their performance and precision and experimentally show the scalability of different simulators. We also perform a gap analysis of state-of-the-art Opportunistic Network simulations and sketch out possible further developm...

This synthesis reviews the evidence from an important body of Canadian research using microdata available through the Canadian Research Data Centre Network to examine four hypotheses often proposed to explain the persistent gender wage gap. The results show that the different educational and professional choices that women make is the most important explanatory variable of the wage gap. However...

When animals are transported and pass through customs, some of them may have dangerous infectious diseases. Typically, due to the cost of testing, not all animals are tested: a reasonable selection must be made. How to test effectively whilst avoiding costly disease outbreaks? First, we extend a model proposed in the literature for the detection of invasive species to suit our purpose, and we d...

Majority of the studies reported in e-government literature identify the challenges involved in any e-government implementation from technical or project implementation perspective. In contrast, in this study, we take the citizen centric perspective to identify the factors and issues that influence the success of e-government implementation at local level. In this paper, we report the findings ...

One of greatest problems in building I*net applications is the lack of a model that matches the Object-Oriented Analysis and the particular characteristics of I*net applications. Traditional analysis’ methods often fail in predicting performances, in creating screen layouts, and in some other important operations: there is a traceability gap between analysts’ requirements and technological cons...

Business organisations all over the world are striving hard to evolve strategies to survive in the new era of competition ushered in by globalisation. Global Supply Chain Management (GSCM) is one such strategy. In this paper, various countries across the world have been separated on the basis of various regions and development in their respective economies. To compare the degree of implementati...