service failure can put companies out of business if attention is not paid to this problem. the purposes of this study were to investigate the explanatory relationships between hotel guests’ perceptions of (a) service failure; (b) service recovery strategies in each service failure situation and behavioral intentions. this study explained the components of service recovery strategies used when ...

This paper investigates the role of discount travel agencies such as Priceline and Hotwire in the market segmentation of the hotel and airline industries. These agencies conceal important characteristics of the offered services, such as hotel locations or flight schedules. We explicitly model this opaque feature and show that it enables service providers to price discriminate between those cust...

We have previously introduced the idea of compensatory decision support on mobile devices as going beyond querying and filtering offered by many location-based services (LBS) today. Our Hotel Finder application uses multi-criteria decision-making methods to provide targeted suggestions for selecting facilities that best address the users’ personal requirements. In this paper, we compare the Hot...

This study aims to present a model of comment semantic vocabulary built on ontological theories to perform semantic conversion of customer comments on hotel services to ratings through the process of word matching. Ultimately, ratings given by the customers and ratings derived from the conversion of semantic analysis would be used for the analysis of customers’ satisfaction on hotel service qua...

To compete with the international market place, it is crucial for hotel industry to be able to continually improve its services for tourism. In order to construct an electronic marketplace (e-market), it is an inherent requirement to build a correct architecture with a proper approach of an intelligent systems embedded on it. This paper introduces a web based intelligent that helps in maintaini...

This paper investigates the role of discount travel agencies such as Priceline and Hotwire in the market segmentation of the hotel and airline industries. These agencies conceal important characteristics of the offered services, such as hotel locations or flight schedules. We explicitly model this opaque feature and show that it enables service providers to price discriminate between those cust...

This paper presents an ontology-based approach for the specification (using OWL-C as a definition language) and reconciliation (using ConWeS as a mediation tool) of contexts of Web services. Web services are independent components that can be triggered and composed for the satisfaction of user needs (e.g., hotel booking). Because Web services originate from different providers, their compositio...