empowering employees in specialized and general qualifications fields is required for urban management organization (tehran municipality). planning and establishment of comprehensive system of electronic learning is considered the main goal of human resource and educational managers. . this study tried to investigate the feasibility and execution of electronic learning courses for in-service st...

the purpose of this article is to present a model for customer satisfaction in the development banking sector. in the design of the customer satisfaction model, an attempt has been made to consider the characteristics of the development banks. thus, three dimensions of quality of service, characteristics of the service, and access to service have been considered as the main dimensions of the mo...

Introduction. Shiraz university of medical sciences presents surgical facilities in two services, the morning and the afternoon services. In this study,the number and type of ENT operations performed in these two services during a 12 months period in Khalili Hospital were compared to find out the differences between the operations performed in these services and the role they have in the edu...

tourism, combined with the phrase medical, seems to be a new form of tourism which has gained huge popularity in recent decades. though, a number of literatures available with regard to the tourism industry and the competitiveness of the destination, however, the major aspects which determine the satisfaction of medical tourists are hardly focused specifically on malaysia. there is a lack of em...

in the current engineering practices, buildings are commonly designed for an effective lifetime of 50 years. this lifetime can increase the cost of buildings with short lifetimes and can reduce the safety level of buildings with large lifetimes. in this paper, a “service-life factor” has been defined. applying this factor into the nominal values of live, earthquake, wind, and snow loads, the ef...

in this paper the design and implementation of fault tolerable architecture for scientific workflow engines is presented. the engines are assumed to be implemented as composite web services. current architectures for workflow engines do not make any considerations for substituting faulty web services with correct ones at run time. the difficulty is to rollback the execution state of the workflo...

this study had been performed to analyzing relationship between performance management and service quality because of develop the banks service quality by means of improve specific sides of the performance management. the pma method was used for analyzing the performance management at isfahan melli bank and the systra-sq scale was used for assessing the service quality at there. in order to rel...

background: a nurse’s commitment is the most important factor that influences her performance and depends on other variables. the purpose of this research was to study the relationship between length of service of the nurses with the amount of occupational commitment and organizational commitment. methods: from winter 2012 to spring 2013, 266 nurses were chosen in selected hospitals of social s...

nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

Evaluating the reliability of loosely coupled Software as a Service through the paradigm of a cluster-based and non-cluster-based web server is considered to be an important attribute for the service delivery and execution. We proposed a novel method for measuring the reliability of Software as a Service execution through load testing. The fault count of the model against the stresses of users ...