At the studied hospital, physicians from the Medical and Surgical Departments work some of their shifts in the Emergency Department (ED). Though icons showing the blood-test process were introduced on electronic whiteboards in the ED, these icons did not lead to increased attention to test acknowledgement. Rather, the physicians, transferred work practices from their own departments, which did ...

Supporting business processes through knowledge management technologies is one of the key factors in the today’s industry. Different business processes and the potentials of supporting them need knowledge management measures. We illustrate the applicability and possibilities of knowledge management in business processes especial in the field of incident management requiring tools and measures t...

Enterprises and service providers are increasingly looking to global service delivery as a means for containing costs while improving the quality of service delivery. However, it is often difficult to effectively manage the conflicting needs associated with dynamic customer workload, strict service level constraints, and efficient service personnel organization. In this paper we propose a dynam...

Patients, clinicians and managers all want to be reassured that their healthcare organisation is safe. But there is no consensus about what we mean when we ask whether a healthcare organisation is safe or how this is achieved. In the UK, the measurement of harm, so important in the evolution of patient safety, has been neglected in favour of incident reporting. The use of softer intelligence fo...

This paper presents the estimation of travel time on highways based on macroscopic modelling. The focus is on real-time values as compaved to average or static values. The macroscopic models are used for distributed and timehpace lumped settings and corresponding travel time estimation functions and algorithms are developed. The implications of these algorithms for the implementation of various...

Industrial reports indicate that security incidents continue to inflict large financial losses on organizations. Researchers and industrial analysts contend that there are fundamental problems with existing security incident response process solutions. This paper presents the Security Incident Response Criteria (SIRC) which can be applied to a variety of security incident response approaches. T...

Increased global terrorism has given rise to unique medical requirements that may be described as terror medicine. Using Israeli experience as a reference base, this paper notes four broad areas of terror medicine: preparedness, incident management, mechanisms of injuries and responses, and psychological consequences. Whether terror medicine is treated as a stand-alone discipline or part of dis...

Assessing and prioritizing the duration time and effects of traffic incidents on major roads present significant challenges for road network managers. This study examines the effect of numerous factors associated with various types of incidents on their duration and proposes an incident duration prediction model. Several parametric accelerated failure time hazard-based models were examined, inc...

Research regarding geographically dispersed teams (GDTs) is increasingly common and has yielded many insights into how spatio-temporal and socio-demographic factors affect GDT functioning and performance. Largely missing, however, is research on the effects of the basic geographic configuration of GDTs. In this study, we explore the impact of GDT configuration (i.e., the relative number of team...

Within the HU University of Applied Sciences (HU) the department HU Services (HUS) has not got enough insight in their IT Service Management processes to align them to the new Information System that is implemented to support the service management function. The problem that rises from this is that it is not clear for the HU how the actual Incident Management process as facilitated by the appli...