In spite of the increasing need for building interagency systems, the literature on effective inter-organizational collaboration is practically inexistent, both from the methodological and practical perspectives. Using an action research approach, this paper reports the findings of a four-year long action research that seeks to identify critical success factors for establishing and maintaining ...

Purpose – The purpose of this paper is to discover a three-step process for building contextual ambidexterity into inter-organizational IT-enabled service processes through developmental interventions. Design/methodology/approach – A longitudinal action research project was conducted. The empirical study consisted of three consecutive developmental interventions to support the collaborative dev...

There is a need for metrics for inter-organizational collaborative software development projects, encompassing management and technical concerns. In particular, metrics are needed that are aimed at the collaborative aspect itself, such as readiness for collaboration, the quality and/or the costs and benefits of collaboration in a specific ongoing project. We suggest questions and directions for...

Given the increasing importance of value chain collaboration, business processes need to be more closely aligned across organizational boundaries. Hence, business process modeling and design have to be enhanced and extended to cope with inter-organizational business relationships. Among the challenges that arise are interdependencies between internal and external processes, different process lo...

Integration and collaboration has been an important strategy for development of the health and welfare system in Sweden since the 1960s. This development has been intensified during the 1990s and the first decade of the 2000s. This key note speech will focus on the development of interorganizational collaboration between health care, social service and other welfare services on the local level ...

The question of how a service consumer and a service provider should collaborate with each other in a business-to-business (B2B) setting is an ongoing research issue. The concept of electronic eSourcing (eSourcing) has been proposed as an integral concept for the EU research project CrossWork. The properties of eSourcing have been explored, however, the question arises how a service consumer an...

Global interorganizational software development projects are becoming common, but their management and the creation of practices and processes to support collaboration seem to be harder than what the companies expect. In this article, we present successful collaboration practices collected in an interview study of eight globally distributed interorganizational software development projects. On ...

In the area of business-to-business (B2B) collaboration for manufacturing, original equipment manufacturers (OEMs) are confronted with the problem of spending considerable time and effort on coordinating suppliers across multiple tiers of their supply chain. In tightly integrated supply chains the failure of providing services and goods on time leads to interruptions of the overall production a...

Joining up service delivery of multiple organizations often requires public organizations to exchange citizens’ information. To ensure their privacy and realize information security, controlling data access is paramount. However, limited research was found on issues that emerge when realizing data access control in inter-organizational collaboration. Security is typically achieved by implementi...

In response to the difficulties experienced by the automotive industry in adopting new procurement technology this research investigates an emerging phenomenon: electronic interorganizational collaborative platforms consisting of e-Hubs, WebEDI, and CAD networks. A study of eight European cases explores collaborative working and information sharing using e-procurement to transform value creatio...