PURPOSE The study seeks to determine how medical library professionals performing information-technology (IT) roles are compensated and how their positions are designed compared to information technology staff in their institutions. METHODS 550 medical library directors in hospital and academic medical libraries were surveyed. The data was then compared to survey data from other compensation ...

This study proposes a conceptual model and empirically tests the relationships between customers and librarians (i.e. tangibles, responsiveness, assurance, reliability and empathy) with a dependent variable (customer satisfaction) regarding library services. The SERVQUAL instrument was administered to 100 respondents which comprises of staff and students at a public higher learning institution ...

Library staff qualification is a decisive factor for effective information and library services to the population. In article activity of secondary higher educational institutions specialized in training staff, as it Republic Azerbaijan, well history education country, are highlighted.

Eighteen months ago, and prior to the launch of its redeveloped Intranet, the State Library of Victoria revolutionised its internal communications with the introduction of The Fridge – a new, online, daily news service. A small icon – in the shape of a fridge – was posted on the desktop of every Library staff member. Staff were invited to click on the icon at any time, every day. When they did ...