Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

Customer service is increasingly being recognized as a source of competitive advantage. Determining customer needs accurately, meeting and exceeding them in a consistent manner is the key to the effective customer service. Companies should adapt a strategic, proactive focus on customer service based on understanding logistics process and designing logistics system to meet their needs. This ...

Today, interest about the recovery of used products and materials is on increasing. Therefore, reverse logistics will become power and great potential for winning consumers in more competitive contexts in the future. This paper considers the multistage reverse Logistics Network Problem (mrLNP) with minimizing the total of costs to reverse logistics shipping cost. We will demonstrate the mrLNP m...

magnetotelluric (mt) method is an important passive surface geophysical method which uses the earth’s natural electromagnetic fields to investigate the electrical resistivity structure of the subsurface. the depth of investigation of mt is much higher than that of other electromagnetic (em) methods (vozoff, 1991). for a general conductivity distribution in the earth, the horizontal electric fie...

Transportation and logistics are fertile areas for modeling. Simulation has traditionally been used in warehousing and inside the distribution center or processing hub in the trucking and package delivery sectors, for baggage systems and passenger queueing in the airline industry, and for detailed models of terminals and yards in the railroad industry. In addition, simulators are used for certa...

Purpose: Combined the current situation with the development trend of reverse logistics, the article focus on the research of Internet of Things application in the reverse logistics information management, starts with the study of reverse logistics information system, and describes the system structure and system process in applying Internet of Things in reverse logistics information management...

Abstract According to military logistics data warehouse dealing with large-scale effect is poor. This paper puts forward the construction scheme of dual computing engine based on hive in order improve support capability. The adopts Hadoop and Spark search architecture efficient storage heterogeneous data. In addition, a block placement strategy correlation analysis was used. article use interse...

Purpose Construction suffers from “peculiarities” that concern the temporary natures of construction site, project teams and unique product design. Considering digital transformation construction, new solutions are being investigated can provide consistent data between changing projects. One such source manifests in tracking logistics activities across supply chain. is traditionally considered ...

Reyes Gonzalez is a Senior Lecturer in Business Management and Information Systems at the University of Alicante. Her current research interests are Information Systems Management, EBusiness and Outsourcing Processes. She has published articles in several journals, e.g. Business Process Management Journal, Information Processing and Management, Information and Management, Information Technology...