In the recent years the way to do banking has changed. Internet banking has grown and a lot of niche banks working mainly with the Internet as a medium has entered the Swedish bank market. How to keep the customer loyal online in a very competitive environment has become a main question for the banks. The aim of this dissertation is to test what factors impact bank customer loyalty in an online...

The aim of the research is to obtain empirical evindence effect transformational leadership in education and training organizational commitment on performance loyalty as intervenning variables. By using Partial Least Square (PLS) quantitative approach. Empirical finding obtaind that has a significant positive loyalty, traoining tranformational leadersip but not performance, performance. Loyalty...

This study aims to identify talent criteria at commercial banks in Vietnam and build a scale of factors affecting retention. By qualitative research method through expert interviews non-parametric testing determine the relationship between retention Vietnam. The has identified following four influencing retention: Job satisfaction, Motivation, Commitment Loyalty. In addition, surveyed Snowball ...

This study investigates the effect of co-production on customer loyalty (attitudinal and behavioral separately) and factors which may boost co-production in an Iranian bank. To investigate co-production in banking services, the proposed model of Auh et al. (2007) was applied. Given the fact that many banks try to get the status of their main customers, co-production was examined due to its pote...

This paper examines the relationship between organizational loyalty and technostress for IS&T workers. A survey was conducted in the United States Midwest. The path model developed from the results indicated that perceived job stress lowered job satisfaction, while better technology management strategy increased job satisfaction and organizational commitment.

Summarizes the management of change in a high profile public service with more than its fair share of political influences. Demonstrates the scale of change possible, given a clear strategy and a strong managerial commitment. Argues that this leads to high productivity, quality and value for money, with a strong element of organizational loyalty and ownership of the end product.

The authors define the constructs of seller relationship orientation and buyer relationship proneness and develop and validate corresponding measurement scales. They propose and empirically test a conceptual model relating the two constructs to relationship effectiveness measured as trust, commitment, and behavioral loyalty in a consumer environment.