according to several reports, in spite of huge investment on customer relationship management (crm), risk of implementing such projects is high. one of failure factors is having no method to assess crm success comprehensively. nowadays, classic financial methods are common ways for assessing marketing and crm initiatives. but, the mentioned models are unsuitable to assess investments like crm t...

the purpose of this research was to analyze efl writing tasks in the most popular esol (english for speakers of other languages) exam preparation courses in iran: ielts, toefl, fce and cae. having collected the criteria of writing task appropriateness in light of the process-oriented approach to writing instruction, 114 learner participants were asked to rate efl writing tasks based on a checkl...

Agent oriented software engineering (AOSE) is an emerging field in computer science  and  proposes some systematic ideas for multi agent systems analysis, implementation and maintenance. Despite the various methodologies introduced in the agent-oriented software engineering, the main challenges are defects in different aspects of methodologies. According to the defects resulted from weaknesses ...