background: drugs play a strategic role as a health commodity. thus, the supply chain management of drugs is an important issue to reducing costs and thereby improving patient health. objective: this study evaluated the status of drug supply chain management and health reform in the pharmaceutical sector of teaching hospitals in ahvaz, iran. methods: this cross-sectional study was carried out i...

Introduction: The aim of this project is to investigate the concepts of patient relationship management (PRM), patient satisfaction and their relationship. As healthcare industry has its own complexity, the so well defined idea in marketing which is CRM could not be implemented directly in health industry. Consequently the concept of PRM has been introduced. Metho...

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introduction: the subject of knowledge, as one of the most valuable sources of every organization, has recently gained more importance in businesses and industries, especially in governmental organizations. therefore, this study aimed to explore and prioritize the most important subjects in the field of hospital management to be documented in knowledge management system of the iranian ministry ...

introduction: most of iran’s health budget goes to hospitals as the largest care providing unit in the community. more than 60% of hospital resources are allocated for staffing. one of the problems facing hospitals especially in critical and sensitive parts such as in emergency room is appropriate staffing. this research was designed to investigate and improve nursing staffing and human resourc...

Background Conflict, as an inherent phenomenon in humans’ life, arises as a daily challenge in healthcare organizations. Objective To investigate major sources of conflict and strategies that healthcare professionals choose when they confront the particular situation. Methodology Physicians, Nurses and assistant Nurses invited to participate in this cross sectional study. The period during whic...

background and objectives: efficient hospital management requires appropriate cost and price strategies. informed decision on costs and prices of healthcare services needs estimation of costs of unit services using microeconomic techniques. there is lack of knowledge and skills for such costing methods in the healthcare sector of developing countries such as iran. this study aims at detail desc...

background very few studies have assessed performance of botswana public hospitals. we draw from a large research study assessing performance of the botswana ministry of health (moh) to evaluate the performance of public hospital system using the world health organization health systems performance assessment framework (who hspaf). we aimed to evaluate performance of botswana public hospital sy...