Involving several levels ranging from policy-making to service delivery, the coordination of regional public organizations is a complex matter. This paper explores how relational preconditions affect organizations’ activities and outcomes. A model developed that links Even though mechanisms instruments are used, outcome might vary based on individuals relationships among individuals. study sugg...

nowadays employees in public service organizations have important roles in realizing the goals of organizations and particularly their service quality. one type of organizations in which service quality has very important role, are hospitals which are in contact with a large number of patients and their relatives. the previous researches have shown that organizations service quality is affected...

This study draws on information processing theory to investigate predictors of strategic-decision quality in public organizations. Information processing theory argues that (a) rational planning practices contribute to strategicdecision quality by injecting information into decision making and (b) decision makers contribute to strategic-decision quality by exchanging information during decision...

Information and Communication Technology (ICT) affects how organizations deliver services to their customers. ICT is now used not only to improve back office routine activities but also to act as strategic tools for achieving organizational goals. It increases internal efficiency and reduces costs. Although ICT has many benefits for organizations, its assimilation is the most challenging proces...

In this paper we propose answers to the research question: how does power shape the construction of legitimacy in the context of public organizations? We suggest that while organizational structures of dominancy will be embedded, not all structures of dominancy align with those that are normatively presented as legitimate and authoritative. Such situations make the creation and sustenance of le...