Quality Function Deployment (QFD) is typically applied to small subsystems. This paper describes efforts to extend QFD to large scale systems. It links QFD to the system engineering process, the concurrent engineering process, the robust design process, and the costing process. The effect is to generate a tightly linked project management process of high dimensionality which flushes out issues ...

There are many pressures on universities these days to reduce costs without reducing the quality of education. The author has used Quality Function Deployment (QFD) to design a new course in Total Quality Management (TQM) that has increased the student to teacher ratio in the course, grown from one section to three, and continuously sends student teams into various departments in the University...

Using the effective management tools that are relevant tothe organization’s needs for excellence has become so important for thecompanies to improve their performances and then increase customersatisfaction and gain market shares. Quality function deployment is anefficient and powerful tool in design, development, and planning of products.The main function of quality function deployment is conv...

Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. The QFD process involves various inputs in the form of linguistic data, e.g., human perception, judgment, and evaluation on importance or relationship strength. Such data are usually ambiguous and uncertain. An aim of this paper is to examine the i...

The aim of this work is to propose a new methodological approach to define customer specifications through the employment of an integrated Quality Function Deployment (QFD) – Analytic Hierarchy Process (AHP) model. The model, which is loosely based on QFD, incorporates the AHP approach to delineate and rank the relative importance weight of expressed judgments for customer needs and functional ...