Quality Function Deployment (QFD), as a customer-driven tool, is generally used in the early phase of new or improved products/services design process, and therefore most of the input parameters are highly subjective in nature. The five major input components of the QFD, which are laid in the House of Quality (HOQ), namely, the customer requirement, the technical attribute, the relationship mat...

11 Article history: 12 Available online xxxx 13 Keywords: 14 Fuzzy QFD 15 FAHP 16 FAD 17 SoQ 18 Shipping investments 19 Tanker markets 20 2 1 a b s t r a c t 22 Q5 Studying the market has crucial roles for executing the shipping investment decisions in maritime trans-23 portation industry. The high level of managerial effort requires bringing market tendencies with the up-24 to-date data over d...

Quality function deployment (QFD) is a method used for the manufacturing process of a product or service that is devoted to transforming customer requirements (CRs) into appropriate engineering characteristics (ECs) by specifying the importance of the ECs and then setting their target values. Confronting the inherent vagueness or impreciseness in the QFD process, we embed the fuzzy set theory i...

Quality function deployment (QFD) has been widely recognized as an effective means to develop quality products that can maximize customer satisfactions. This paper presents a novel extension to the fuzzy QFD methodology using rough set theory, with the aim to facilitate decision making in the early stages of product development and lead to the establishment of a QFD-based expert system for prod...

Quality Function Deployment (QFD) is a customer-oriented design tool for developing new or improved products to increase customer satisfaction by integrating marketing, design engineering, manufacturing, and other related functions of an organization. QFD aims to maximize customer satisfaction; however, considerations such as cost budget, technical difficulty, etc. limit the number and the exte...

Utilizing QFD in the process of manufacturing and service performing is confronted with an optimization problem called QFD decision-making problem (QFDDMP). Facing many customer constraints and requirements, and huge number of customers in the target market have made QFDDMP a complex planning problem. Achieving optimal solution by which the products satisfy customers with lowest costing budget ...

Quality function deployment (QFD) is a systematic process for translating customer needs into engineering characteristics, and then communicating them throughout the enterprise in a way to ensure that details are quantified and controlled. The inherent fuzziness of relationships in QFD modeling justifies the use of fuzzy regression for estimating the relationships between both customer needs an...

With the development of global economy and energy supply chain, uncertainty complexity bauxite maritime chain (BMSC) has been further increased. Determining crucial risks improving chain’s resilient capacity based on operation objectives become important, in order to ensure sustainability competitiveness BMSC. This paper combines quality function deployment (QFD), a multi-criteria decision meth...

This study is to apply fuzzy quality function deployment (QFD) model with interdependence relations of environmental production requirements (EPRs) aspects and sustainable production indicators (SPIs) criteria for original equipment manufacturing (OEM) firm in Taiwan. At first, to facilitate the main issue of the QFD problem, however, the ‘‘Whats” question of EPRs and ‘‘Hows” problem of the SPI...

Logistics customer service is an important factor in the success of supply chain management. The aim of this study is to propose a novel approach for customer service management. For the improvement of logistics service operations, the proposed method integrates quality function development (QFD), fuzzy extended analytic hierarchy process (FEAHP), and multi-segment goal programming (MSGP). The ...