Web site redesign is a complex task that requires the organised use of design methods and guidelines as well as meaningful assessments. An important reason for web site redesign is to enhance the usability and accessibility for ‘non-traditional’ user groups like the older population. The paper presents a case study of the redesign of a touristic web portal in order for it to be senior-friendly....

Design knowledge acquisition plays an extremely important role in new product conceptualization and product redesign. This study aims at facilitating the effectiveness of product redesign activities. It involves two interrelated phases, namely customer requirements elicitation and customer requirements evaluation. Sorting techniques, picture sorts in particular, have been employed for customer ...

Business Process Redesign (BPR) is a process oriented methodology to improve organizations. Although literature on BPR is available in abundance, little concrete support on how to get from as is towards to be is available [12]. We propose the use of an evolutionary redesign approach that is based on BPR best practices to fill this gap. The approach is evolutionary in nature, because local updat...

A knowledge-level analysis of complex tasks like diagnosis and design can give us a better understanding of these tasks in terms of the goals they aim to achieve and the different ways to achieve these goals. In this paper we present a knowledge-level analysis of redesign. Redesign is viewed as a family of methods based on some common principles, and a number of dimensions along which redesign ...

Design of educational multimedia rarely starts from scratch, but rather by attempting to reuse existing software. Although redesign has been an issue in research on evaluation and on learning objects, how it should be carried out in a principled way has remained relatively unexplored. Furthermore, understanding how empirical research on information and communication technologies (ICT) should fe...

Purpose – To examine the introduction of role-redesign in the NHS and highlight implications for employment relations. Design/methodology/approach – A 12-month independent evaluation (2003-2004) of a role redesign initiative in the NHS is reported. The study followed a developmental, case-study design and included secondary data analysis, semi-structured interviews and observations at five case...

a r t i c l e i n f o We extend current research examining synergies between information technology, process redesign, and firm performance in three ways: analyze a firm's entire IT and BPR portfolio, examine production and market value performance implications, and conduct analysis using a unique dataset of 228 firms between 1996 and 1999. We find a contingent association between IT, process r...

(2010) Value-oriented process modeling : integrating financial perspectives into business process redesign. Abstract Purpose – Financial information about costs and return on investments are of key importance to strategic decision-making but also in the context of process improvement or business engineering. In this paper we propose a value-oriented approach to business process modeling based o...