For effective Customer Relationship Management (CRM), it is essential to have information on the potential value of customers. Based on the interplay between potential value and realized value, managers can devise customer specific strategies. In this article we introduce a model for predicting the potential value of a current customer. Furthermore, we discuss and apply different modeling strat...

This paper presents a unifying theory, explaining the different relationships between firm size and export intensity that have been found in previous studies. We propose that transaction costs economies and different types of resources induce a moderating effect on the firm size and export intensity relationship. Data on international businesses in the Netherlands are used to test the theoretic...

Having sufficient inventories in the piece-picking area of a warehouse is an essential condition for warehouse operations. This requires a timely replenishment of the products from a reserve area in case they could run out of stock. In this paper we develop analytical models to arrive at priority rules for these replenishments in case replenishments and order picking are done simultaneously bec...

1 Department of Neurology, Erasmus Medical Centre, 3015 CE Rotterdam, The Netherlands 2 Department of Internal Medicine, Erasmus Medical Centre, 3015 CE Rotterdam, The Netherlands 3 Department of Pathology, VU University Medical Centre, De Boelelaan 1117, 1081 HV Amsterdam, The Netherlands 4 Department of Clinical Genetics, Erasmus Medical Centre, 3015 CE Rotterdam, The Netherlands 5 DZNE, Germ...

Book review of: Lies Van de Vijver, Guy Dupont and Roel Vande Winkel, Gent Filmstad: Cinema’s en filmaffiches, 1938–1961 (Antwerpen/Amsterdam: Houtekiet, 2021), 278 pp., ISBN 978-90-8924-994-4 Gyz La Rivière, Home Video: Videotheken & Video in Groot-Rotterdam (Rotterdam: nai010 uitgevers, 432 978-94-6208-663-0.