The aim of this paper is analysis the importance service quality attributes in Belgrade restaurants. data were collected on a sample 484 respondents, users restaurant services and analyzed using statistical package STATISTIKA 5.0. Three dimensions (Staff, Food, Restaurant facility) formed based factor analysis. It was found that respondents" attitudes differ depending their gender level educati...

In this paper we propose a framework to investigate service quality asymmetrically. An asymmetric response model within structural equation framework is developed to study the relationship between service quality and the passenger’s behavioral intention in the cross-strait direct flight (Taiwan–Shanghai). The results reveal that service quality in the loss region has more impact on behavioral i...

The Web has established itself as the dominant medium for doing electronic commerce. Consequently the number of service providers, both large and small, advertising their services on the web continues to proliferate. Such web presences can range from a simple reference to the service provider in a referral page containing many such references to a full-blown web site of the service provider. Cr...

During the development of Web services and their deployment to a specific target system, organizations need to evaluate if the Web service implementation and the hardware can meet the Quality of Service attributes specified in a Service Level Agreement. One important aspect are performance-related attributes, such as response time, throughput or scalability of the Web service. Typically tests w...