In managing healthcare logistics, cost is not the only factor to be considered. The level of items’ criticality used in patient care services plays an important role as well. A stock-out incident of a high critical item could threaten a patient's life. In this paper, the DMAIC (Define-Measure-Analyze-Improve-Control) methodology is used to drive improvement projects based on customer driven cri...

This paper will explore the fundamental relationships between Six Sigma and simulation. A basic overview of Six Sigma includes: 1. Six Sigma philosophy, 2. Basic tools, 3. Theory of Variation, 4. SPC, 5. Process capability, 6. Six Sigma infrastructure, and 7. DMAIC and DFSS processes. Simulation will be applied to the appropriate areas of the overview. Improvement in the robustness of the Six S...