The digital economy is based on knowledge and the ultimate objective is the reinforcement of performance. The business strategy has been shifted from the management of tangible assets to intangible resources and the traditional competitive position of business units is based on their capacity for effective action. The main conclusion is that a knowledge and learning management infrastructure is...

Findings – While creating a knowledge society encompasses dimensions pertaining to infrastructure, governance, talent and culture, the intangible assets are key to sustaining such societies. Governance and culture are instances of such intangibles. Talent may seem to be tangible but the human capacity for learning and development which leads to an innovative culture is less so. In any case, tim...

In other words, facilities design attempts to organize the tangible fixed assets of an activity in such way as to provide maximal support for the achievement of the activity's objectives at the present time and in the future at the lowest possible cost. This activity can take many different forms, e.g. manufacturing (plant layout), health care (hospital layout), transportation (airport layout) ...

Most scholars agree that intangible assets are far more important for a firm’s success than their tangible counterparts. As well as the traditional production factors crucial for a firm’s success (land, labor, and capital), knowledge is nowadays considered as equally important (Wickramasinghe and Von Lubitz, 2007). Numerous authors have stressed the critical role knowledge has for a firm’s sust...

Housing is a key component of the U.S. economy: in 2001, housing comprised more than a third of the nation’s tangible assets, and, in the form of home building and remodeling, housing consumption and related spending represented more than 21 percent of the U.S. gross domestic product. Since 2001, home sales, prices, equity and debt have all grown substantially, enabling millions of Americans to...

Most research in customer asset management has focused on specific aspects of the value of the customer to the company. The purpose of this article is to propose an integrated framework, called CUSAMS (customer asset management of services), that enables service organizations (1) to make a comprehensive assessment of the value of their customer assets and (2) to understand the influence of mark...