O retailing provides an opportunity for new pricing options that are not feasible in traditional retail settings. This paper proposes an interactive, dynamic pricing strategy from the perspective of customized bundling to derive savings for customers while maximizing profits for electronic retailers (“e-tailers”). Given product costs, posted prices, shipping fees, and customers’ reservation pri...

Simplicity of usage, flexibility of data access, ease of maintenance, time and energy efficiency, and pay as you go policy have increased the usage of cloud computing over traditional computing. Cloud computing should be able to meet the performance expectations of different class of customers. On the contrary, inefficient scheduling algorithms decrease the quality of service experienced by use...

Consider retailing. Booksellers in physical stores could always track which books sold and which did not. If they had a loyalty program, they could tie some of those purchases to individual customers. And that was about it. Once shopping moved online, though, the understanding of customers increased dramatically. Online retailers could track not only what customers bought, but also what else th...

Online retailing provides an opportunity for new pricing options that are not feasible in traditional retail settings. This paper proposes an interactive, dynamic pricing strategy from the perspective of customized bundling to derive savings for customers while maximizing profits for e-tailers. Given product costs, posted prices, shipping fees and customers’ reservation prices, we propose a non...

This paper considers a single-product inventory system that serves both online and traditional customers. Demands from both channels follow independent stationary Poisson processes. Traditional customers have their demands fulfilled upon arrival if the retailer has stock on hand; otherwise the demand is lost. However, online customers place their orders in advance, and delivery is flexible in t...

This paper describes the conceptual basis for the design and use of newly emerging activity-based cost (ABC) systems. TVaditional cost systems use volume-driven allocation bases, such as direct labor dollars, machine hours, and sales dollars, to assign organizational expenses to individual products and customers. But many ofthe resource demands by individual products and customers are not propo...

Online retailing (“e-tailing”) provides an opportunity for new pricing options that are not feasible in traditional retail settings. This paper proposes a dynamic pricing strategy from the perspective of bundling to derive added savings for customers while maximizing profits for etailers. Given product costs, posted prices and customers’ reservation prices, we propose a nonlinear mixed-integer ...

The Internet provides retailers with potentially powerful opportunities to boost sales, increase market share, and generate new business through new services. One of the challenging questions that retailers are facing in that respect is how to organize the logistic fulfillment processes during and after the transaction has taken place. Based on a survey of 55 online retailers (both traditional ...

Who wouldn't want loyal customers? Surely they should cost less to serve, they'd be willing to pay more than other customers, and they'd actively market your company by word of mouth, right? Maybe not. Careful study of the relationship between customer loyalty and profits plumbed from 16,000 customers in four companies' databases tells a different story. The authors found no evidence to support...

Bank fees often strike fear in the heart of the average banking customer. According to a survey by Bank-rate, a company that reports on banks and banking, customers continue to get smashed with higher fees, ranging from ATM charges to minimum-balance fees. In addition, some customers are even charged a commission fee just to speak to a real live bank teller! In a recent checking account pricing...