This paper contributes to the conceptual and empirical understanding of organizational trust. It confirms the importance of “contextual confidence” in institutions for building trust. Moreover, it extends models of trust production to include the effects of purposive action by the truster over and above the contextual prediction of trust emphasized in previous research. Accordingly, “active tru...

This paper advances a framework for analysing and managing trust-based relations between users and providers of public community services. The analysis demonstrates a significant relationship between levels of user trust and users’ experience of public services and reveals experiential factors that promote users’ trust. It features a community trust cycle, a trust compact and an experience mana...

How should sales managers enhance the support and commitment of young, inexperienced salespeople during a new product selling? Some scholars have suggested sales managers should use formal controls (i.e., output and process controls) to develop the salespeople’s trust in their benevolence. Drawing on a sample of young, inexperienced salespeople with rather low education selling new products in ...

This article examines how managers’ tendency to discuss new ideas with others in their professional networks depends on the density of shared ties surrounding a given relationship. Consistent with prior research which found that embeddedness enhances information flow, an egocentric network survey of mid-level executives shows that managers tend to discuss new ideas with those who are densely em...

Background: Moral intelligence is one of the dimensions of intelligence that can provide a framework for proper human functioning. The purpose of this study is to investigate the position of moral intelligence in the management of organizational trust of credit institutions. Method: The research is developmental-applied in terms of purpose and mixed (qualitative-quantitative) in terms of metho...

this research is about analysis of relation between trust and organizational commitment of personnel. statistic social in this research is the personnel of social welfare organization of qom state and education organization of qom state and statical sample is consist of 35 employees from social welfare organization and 54 employees from education organization of qom state. in analysis of organi...

in today’s business environment, firms in pursuing the goal of efficiency, outsource many necessary, but non-core operations. the majority of pervious outsourcing studies have focused on the costs and benefits analysis, while this research work examines a behavioral approach in outsourcing decisions. this study examines the effects of perceived trust on loyalty through mediatory role of relatio...