We examined whether and how various biases may influence customers’ satisfaction evaluations and produce discriminatory judgments for minority and female service employees. We argue that customer satisfaction evaluations are biased because they are anonymous judgments by untrained raters that usually lack an evaluation standard. Laboratory and field samples provide disturbing evidence generally...

OBJECTIVES Frequent and long-term absentees were monitored over 5 years with regard to the risk of work disability and job termination. METHODS A prospective longitudinal cohort study in 53,990 employees of Dutch postal and telecommunications companies. In the first year of the study, employees who were absent four times or more (frequent absentees; n = 4126), for 6 weeks or more (long-term a...

Previous evidence regarding the outcomes of sexual harassment in the workplace has come mainly from self-selected samples or analogue studies or those using inadequate measures. The sexual harassment experiences, coping responses, and job-related and psychological outcomes of 447 female private-sector employees and 300 female university employees were examined. Discriminant function analyses in...

BACKGROUND Long-term sick-leave is a major public health problem, but data on its incidence in Japan are scarce. We aimed to present reference data for long-term sick-leave among private sector employees in Japan. METHODS The study population comprised employees of 12 companies that participated in the Japan Epidemiology Collaboration on Occupational Health Study. Details on medically certifi...

Children's maternal, self, and marital representations were examined in 46 children 3 1/2 to 7 years old using the MacArthur Story Stem Battery. Children drawn from agencies serving battered women expressed fewer positive representations of their mothers and themselves, were more likely to portray interparental conflict as escalating, and were more avoidant and less coherent in their narratives...

Purpose: Previous research has highlighted that employee wellbeing in the workplace is closely linked to equity, achievement, and interactions. However, gender inequality employment opportunities, work-life imbalance, pay gap, existence of glass ceiling are realities generate failures can reduce women’s happiness wellbeing. Based on theories organisational justice, affective events, transaction...