Apesar de existirem estudos caso sobre o sistema gestão da qualidade em centros pesquisa – chamados aqui organizações P&D nenhum desses objetivava apresentar a difusão certificação ISO 9001:2015 nesse grupo. Nesse sentido, mesmo no “The Survey” não se tem evidências relação à P&D. O objetivo deste artigo é analisar P&D, incluindo seus escopos. Utilizando dados fornecidos por diferen...

Traditional software development process emphasises testing techniques, but show weakness in planning. However, it does not satisfy the requirement of the user to cause failure cost heavily. ISO 9001 Quality Management System, Capability Maturity Model (CMM) and Total Quality Management (TQM) are quality management technologies, which can be applied to the quality industry. In addition, Knowled...

This work describes a model for certification ISO 9001:2000 process of a software company. The Quality Management System (QMS) implementation in the company guided the fundamental processes of the software development, the organizational processes and the support processes, structuring all the practices in the company and extending its vision in relation to their own products, processes, collab...

While ISO 9000 has been shown to improve internal metrics of firm performance, external measurements may be unaffected. This paper examines the economic value of successive generations of the ISO 9000 standard by assessing the equity returns of 204 firms certified between 1999 and 2002. This study also examines the economic effects of ISO 9001:2000 versus the superseded 1994 standards. The comp...

The use of a comprehensive risk management framework is considered a very effective means of managing water quality risks. There are many risk-based systems available to water utilities such as ISO 9001 and Hazard Analysis and Critical Control Point (HACCP). In 2004, the World Health Organization's (WHO) Guidelines for Drinking Water Quality recommended the use of preventive risk management app...

In software development, it is important to assure a high level of process and software quality. In the agile context, suitable approaches to measure and analyze these aspects are hard to find. CMMI and SPICE are too heavyweighted, while EN ISO 9001 is too lightweight. To fill this gap, andrena objects ag developed ISIS, a navigation system for process and software quality management that combi...

With the increase in complexity and globalization, business environment has made R & D very important to an organization for its survival. ISO 9001: 2000 standard has influenced, to a great extent, the management of quality in an organization – big or small by introducing the concept of continual improvement and customer satisfaction in the system irrespective of its activities. This paper disc...

Original scientific paper The paper is focused on analysis concerning Quality Management System (QMS) and innovation performance relationship in Montenegrin firms. In accordance with that we firstly present literature about innovations performance in ISO 9001 certified firms around the world. Some of these empirical studies prove a positive influence of ISO 9001 on innovation, while the others ...

AIM To present the solutions implemented in health care institution in the context of identification of patient's requirements, and evaluation of the level of patients' satisfaction in accordance with the requirements of ISO norm 9001:2008 based on the experience of GPCC. BACKGROUND The fundamental mechanisms behind the free market, such as competition, start applying also to the public healt...

Despite the widespread use of ISO 9001 and the many certified organizations in the Arab countries, only five Iraqi organizations were ISO certified at the end of 2008. The purpose of this empirical study is to examine the various barriers and misconceptions that impede ISO 9001 implementation in the service and manufacturing sectors in Iraq. In order to identify these factors a structured surve...