Quality function deployment (QFD) is a systematic method used for developing a product or service, that helps transforming customer requirements (CRs) into appropriate engineering characteristics (ECs). How to obtain the importance of ECs in QFD is a fundamental and crucial issue for efficiently planning resource allocation. Owing to the typical imprecision or vagueness in the QFD process, the ...

In this paper, an alternate framework for deployment called Concurrent Function Deployment (CFD) for managing a product's life-cycle process is described. The framework considers parallel deployment of several value characteristics as opposed to a single value such as Quality. The American Supplier Institute's (ASI's) quality function deployment (QFD) concept [Sullivan, 1988] is a typical case ...

This paper describes a proposal of a systemic model for applying QFD, designed to reduce its application difficulties. This model is constructed based on Axiomatic Design (AD). The paper presents the steps of this on-going research project, namely: a literature analysis, a field research to collect empirical data, and the application of AD. The results from those steps made possible to establis...

This paper describes the development of computational support tools for practically successful engineering techniques. The paper reviews the requirements for manual Quality Function Deployment techniques, presents them, and discusses their limitations. It argues that computational support tools can alleviate most of these limitations and that a graph-based information representation for such te...

This paper demonstrates how an institution of higher education, explicitly Kazakhstan Institute of Economics, Management and Strategic Research, KIMEP, can apply the Quality Function Deployment (QFD) to translate Voices of Customer (VoC) into program requirements. The student needs and requirements were identified to develop the foundation in delivering quality curriculum and services in higher...

In today’s fast-paced global economy, time to market constraints are demanding that companies produce their products more quickly and with higher quality. This has driven a shift from inspection based quality where defects are found and repaired, to design based quality where defects are prevented from ever occurring. Through QFD, design of experiments, detailed failure mode analyses, and other...

In order to better serve the users of wood desks in open-plan offices, Kano model is used analyze problems encountered by office. Combined with quality function deployment (QFD), this study conducted an analysis weighted average users’ needs and importance engineering measures product technical characteristics. The proposed system uses integrated Kano–QFD identify specific scene experience a mo...