Quality is considered to be one of the most critical and widely discussed issues worldwide nowadays. It is considered to be one of the key factors that affect customer satisfaction. ISO 9000 standards are the most popular and formal quality management systems that help companies in identifying and meeting their customers’ requirements and expectations. ISO 9000 certification has become a prereq...

Katleen BAERT, Bruno DE MEULENAER, Frederik VERDONCK, Inge HUYBRECHTS, Stefaan DE HENAUW, Peter A. VANROLLEGHEM AND Frank DEVLIEGHERE Department of Food Safety and Food Quality, Ghent University Coupure links 653, BE-9000 Ghent, Belgium Department of Applied Mathematics, Biometrics and Process Control, Ghent University Coupure links 653, BE-9000 Ghent, Belgium Department of Public Health, Ghent...

Much has been said and published about the advantages and disadvantages of the ISO 9000 family for the software industry. However, there is very little empirical evidence to what extent software process improvements have really been achieved via ISO 9000. This paper presents results of two surveys among European software houses. One of the targets of the studies was to find out whether software...

Much has been said andpublished about the advantages and disadvantages of the IS0 9000 family for the sofMare industry. However, there is very little empirical evidence to what extent software process improvements have really been achieved via IS0 9000. This paper presents results of two surveys among European software houses. One of the targets of the studies was to find out whether software c...